Recent review - and our response

Recently a customer left a negative 1 star review for us regarding our exhaust for the E36.
You can see the quoted text at the bottom of this post, but our response is simple shown to the side. Normally we wouldn't address this here on our "happy customers" page, but we have so many happy reviews for this exhaust, it goes to show you can't please everyone.
Here are the photos of how the customer returned the exhaust to us, a signed document from a muffler shop attesting to this, AND the customer's own words posted on a public forum:

Customer returned damaged used product. Paypal gave us back our money. Buyer's Remorse nonsense review.  1) Customer was fully informed of all the details of the shipment of the exhaust - it was a pre-order group buy: https://www.bimmerforums.com/forum/showthread.php?2359898-E36-DaCorsa-Exhaust-Group-Buy  - customer was informed at every step how long it would take 2) Customer was told in advance he would not receive a refund if he used the exhaust. Customer returned damaged, used exhaust. 3) Customer even praised the exhaust once he installed it. We have pictures of all of this. Buyer's remorse.

Nick Gorkes
23 hours ago
Bought an exhaust for my E36 during their group buy. Exhaust came two months late, fit poorly and droned. It took three weeks of head aches and $90 in return shipping to get my money back. I don't know how they are still in business after years of poor business practices.