Sent: Monday, June 05, 2017 10:27 PM
Subject: Re: üm•nitza: Order # 145046498 update
Thanks VERY much for getting me straightened out, educated on the merits of each of the (seemingly endless) different lighting options... and even an education on how to use the different options in my Bimmer... who knew? Your efforts are being experienced now... just driving in circles around town on streets I know well and the differences between brights, bright-to-pass, and normal... add the fog lamps and the picture was as clear as mud... I think I might have made a better decision if I'd have been able to instantly suck up distinctions via the internet- as I usually do... but YOU were the bridge across the vacuum, abyss, chasm... black hole. You didn't make my mind up for me, but you sure could have- the lights and installation details were all you said it was going to be. Amazing.
I'm anxiously and eagerly looking forward to updating the factory navigation and sound system with you and Tim, of course. Can aftermarket body parts/panels and suspension components be very far off???
Thanks again- I appreciate your craftsmanship, persistence and level of your dedication to something that's all too often unappreciated, or dismissed as "too expensive",
"Unwarranted"... that being, basic customer service. Believe me... it's a dying principle in sales of any kind and I'm glad you were able to show me that it wasn't dead... just asleep!!!
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